Hurricane Guarantee Policy
Ensuring the safety of our guests and governed by the official information of the Cayman National Weather Service (NWS) and National Oceanic and Atmospheric Administration (NOAA), the Avalon Condominiums has the following hurricane policies:
- Cancellations: If the Cayman National Hurricane Weather Service confirms a hurricane category 1 or higher, any guest due to travel within 72 hours of the statement will not incur a penalty for rescheduling their vacation.
- Early departures: Guests who are currently at our property under threat of impact by the hurricane and wish to depart early, may do so without incurring a penalty and will receive a certificate for the number of unused nights, valid to travel within 1 calendar year of original reserved dates.
- Reschedule: If our guests wish to postpone their vacation and travel at a later date, The Avalon Condominiums will hold their reservations for travel within 1 calendar year. Rate difference will apply if dates are rebooked anytime other than the original seasonal dates. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights, rate, and the number of guests booked. Additional nights or guests will be booked at the current rate. No name changes are allowed.
- Evacuation: In the event of a confirmed hurricane while our guests are on a vacation, The Avalon Condominiums will move the guests to safety areas designated by local authorities and will assist with the urgent departure of those guests who wish to at the expense of the guest.
This hurricane policy will be effective once the National Weather Service issues an official confirmation of a hurricane. In the event of a tropical storm or hurricane warning, this policy will not be valid.
Changes may be made to this policy without prior notice.